As an NDIS participant, you have the right to make complaints about our services and supports at any time.
To make a complaint or provide feedback, you can complete our Feedback and Complaints Form. It will be sent directly to our Human Resources and Compliance Manager. Alternatively, you can email her at hr@kapitalcare.com.au.
We will handle your feedback and/or complaint fairly, following the steps outlined in our Complaints Management System.
We are happy to provide you with a copy of our Complaints Management Policy at any time. This can be sent to you via email or provided as a hard copy. Please email us or call us to request a copy.
You can contact us by emailing services@kapitalcare.com.au or calling 0478 578 804.
If you would prefer to provide your feedback or complaint in another way, you may do so by:
To protect your privacy, we recommend avoiding social media or discussing complaints directly with support staff, as this may prevent your concerns from reaching the appropriate team at Kapital Care.
